Manager-Data Science (New York, NY)
Read straight from American Express's careers page, verified 1d ago.Seekless can tailor your résumé to it.
Seekless can write your résumé for this posting first.
Before you apply
SalaryNo pay range posted
LocationNew York, NY, United States
Work modehybrid
SeniorityLead
Company size10,000+ people
First seenOct 18, 2026 · 2w ago
Verified live1d ago
About the role
The Global Servicing Decision Science (GSDS) team is the Decision Science engine for Global Servicing, bringing together advanced analytics, data science, AI/GenAI, and decisioning to transform servicing experiences, empower colleagues, and enable intelligent operations. GSDS serves as a centralized Decision Science Center of Excellence, partnering across Product/Capabilities, Control Management, Strategy, Operations, Technology, and enterprise analytics and data science teams.
GSDS builds and scales servicing intelligence across Global Servicing—from predictive and proactive servicing, personalization, next-best-action and journey orchestration to conversational AI, agent assist, AI-powered coaching, conduct and quality monitoring, and complaint and dispute intelligence. Our mandate is to build durable, production-ready capabilities that continuously improve decisions through prediction, recommendation, optimization, experimentation, and learning.
As a Manager, you will contribute to and increasingly own end-to-end Decision Science work that helps build the next generation of servicing intelligence at American Express. You will translate customer, colleague, and operational challenges into analytical approaches, models, experiments, and scalable AI-driven solutions, working with business and Technology partners to move capabilities from concept through implementation and optimization.
This role combines hands-on technical depth with strong business problem solving. You will work on modern capabilities—including Agentic AI, transformer-based recommendation systems, and Conversational AI—while building your ability to lead workstreams, influence partners, and connect technical solutions to measurable customer and business outcomes.
About the company
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.