AML Payment Investigations Analyst
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Before you apply
LocationKuala Lumpur, KUL, Malaysia
Work modehybrid
Typefull-time
Company size10,000+ people
First seenOct 18, 2026 · 2w ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Perform analysis and remediation activities to complete customer files by speaking directly with Consumer, SBS and Corporate Card Members through outbound, inbound calls and emails
Reach out to customers to understand the behavior of a customer and to request documentation support of all third-party payers on an account
Deliver exceptional customer service while protecting American Express from AML risk
Regular outbound calls to Consumer, SBS and Corporate Card Members across Australia/New Zealand, Singapore and Hong Kong
How will you make an impact in this role?
Responsibilities
As an AML Payment Investigations analyst, you will be performing analysis and remediation activities to complete customer files by speaking directly with Consumer, SBS and Corporate Card Members through outbound, inbound calls and emails. You will reach out to customers to understand the behavior of a customer and to request documentation support of all third-party payers on an account and deliver exceptional customer service while protecting American Express from AML risk.
This is a client-facing AML operations role requiring regular outbound calls to Consumer, SBS and Corporate Card Members across Australia/New Zealand, Singapore and Hong Kong. It is not a back-office analysis role.
About the company
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.