Senior Manager - AI Innovation & Research
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Before you apply
SalaryNo pay range posted
LocationNew York, NY, United States
Typefull-time
SenioritySenior
Company size10,000+ people
First seenNov 3, 2026 · 3d ago
Verified live3d ago
About the company
Amex Digital Labs’ mission is to build the future of payments and membership, creating new value that evolves with our customers’ needs and drives deeper engagement and loyalty. We leverage emerging technologies to deliver innovations that enhance how customers pay, travel, dine, and experience the brand.
About the role
We are seeking a Senior Manager, Product Development to help shape the future of Agentic Commerce at American Express. This role will focus on identifying and developing new products, capabilities, and experiences that enable the next generation of AI-powered commerce. From agent wallets and digital identity to emerging payment protocols and new transaction models, this person will explore how evolving technologies can create new value for Card Members, merchants, and partners.
As a trusted, closed-loop network, American Express is uniquely positioned to bring its authentication, authorization, identity, and risk capabilities into emerging commerce experiences. This person will help identify where American Express can leverage these strengths to create differentiated products and unlock new growth opportunities.
Responsibilities
Partnering closely with Engineering, Product, Network, and cross-functional teams, this Senior Manager will turn emerging technologies and market insights into actionable product concepts, lead early-stage experimentation, and help shape the capabilities that will define the future of Agentic Commerce. The ideal candidate is a curious, hands-on product thinker who enjoys solving ambiguous problems, exploring new technologies, and bringing new ideas to life.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
Benefits
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.